Have you considered the advantages and disadvantages of phone use in the workplace?
Most employers have. However, have they considered actually giving a smartphone to their employees?
There are many advantages and disadvantages of phone lending by the boss.
Smartphones in the workplace are a very divisive issue. On the one hand, there are a lot of benefits to letting employees use phones at work and we are reliant on them for a lot of things.
However, they can be a big distraction so you need to be careful about the policies you have in place and how you allow people to use their phones.
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There is a case for saying that businesses should provide their employees with their own work phones, but a lot of companies are put off by the cost.
It can be expensive to supply phone plans for all of your employees; it can also improve their productivity and boost your business in a number of ways.
If you are trying to decide whether your business should provide employees with phones or not, here are some of the advantages and disadvantages of phone lending to consider.
Advantages Of Providing Company Smartphones
There are a lot of great reasons why your business should invest in phone plans, including increased productivity, better communication, and improved flexibility.
Better customer service
Every business owner knows that good customer service is crucial to their success. There are a lot of factors that affect the customer experience and it’s important that employees know how to interact with customers in the right way.
However, availability is one of the things that consumers value the most. People don’t want to spend ages waiting on hold before they can speak to somebody.
Being able to connect with a customer immediately makes the whole experience far more positive for them, which means you are more likely to get good reviews and repeat customers.
If all of your employees have their own business phones, they are reachable when they’re not at their desk. By giving out their direct number to customers they are dealing with, they can show the customer that they are a priority.
Taking calls on their mobile also means that employees can continue to offer customer support outside of standard working hours. However, make sure that you consider work-life balance and you don’t expect employees to answer calls at all hours of the night.
Improving remote work capabilities
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The way that the business world works has changed a lot, especially in the last year. So many people are working from home for the first time and that is likely to be a permanent change for many people.
As an employer, it’s up to you to make sure that your team has the tools that they need to be productive when working from home.
You also need to consider the financial burden that employees have to take on, which is why a lot of employers are now paying for internet and phone plans for their team.
If they need to use it on a daily basis to do their job, you should provide it for them. When you provide a smartphone for your employees, you can make sure that they have an adequate plan and they can maintain good communication with everybody else on the team.
Remote work doesn’t just mean working from home either, it’s all about having the flexibility to work from wherever they are. Depending on the nature of your business, you may have employees that need to visit suppliers or clients on a regular basis.
If you provide them with a smartphone that has a good internet package, they can continue working while on the move.
This has a drastic effect on productivity and it means that your team can continue to provide a good service to customers while they are out of the office.
Technology integration is a primary concern in modern businesses. All businesses rely on a number of software applications on a daily basis and it’s important that all of your tech tools are integrated well. When they work seamlessly together, your tech tools will improve productivity in your business.
But if they are not well integrated, they can slow things down a lot and seriously damage productivity. Visit https://www.mxotech.com/2019/05/ for more information about the importance of technology integration.
If your employees are using their phones for work on a regular basis, compatibility is an important consideration. For example, if you use a lot of Google applications, like Google Docs and Drive for sharing and editing documents, employees will run into trouble if they use an Apple phone.
When you provide phones for everybody, you can ensure that they are compatible with your existing systems and they have all of the necessary software installed on them.
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Bring your own device policies have a lot of benefits but there are also some big security risks you need to manage.
If people are using their own devices to access sensitive documents and they don’t have the necessary security software installed you open yourself up to cyber-attacks.
The problem is, people pay attention to security on their laptops but not so much on their phones. So, if you want to make sure that employees are safe when they are accessing documents on their phone, it’s best to provide a smartphone yourself so you can make sure that it has adequate security software installed.
Disadvantages Of Providing Company Smartphones
Although there are a lot of great reasons to provide smartphones for your employees, there are also some potential problems you will encounter along the way. That doesn’t mean you shouldn’t provide phones, but you do need to be aware of these potential disadvantages.
Carrying two phones
The most obvious disadvantage for your employees is that they have to carry two phones around with them all the time.
However, you can easily get around this issue if you pick the right phone, so it’s not really a big disadvantage. There are many phones that have eSIM capabilities, which means that you can have a second digital SIM as well as your standard SIM card, so you can swap between two different plans on a single phone.
Check out https://halfcooked.co.uk/what-is-an-esim/ for more information about eSIMs and which providers offer them. Whether you are providing phones for your employees or not, using an eSIM yourself is a good idea because you can separate your business and personal phones without having to carry two phones around all the time.
Increased workload for the IT department
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If your employees are using their own personal phones for work, it’s up to them to maintain them and make sure that they are working correctly. This can lead to issues with security etc. but it does reduce the burden on the IT department.
When you provide your employees with phones, it’s down to you to maintain them, which means a lot more work for your IT department. This can cause a lot of problems because IT maintenance is vital to the smooth running of your business.
If they are overloaded with requests about people’s phones, they won’t be able to keep up with vital maintenance and this soon leads to serious productivity issues.
The fact that they don’t own the phone themselves also means that some employees will be careless with them and they’ll be more likely to break. This isn’t always the case, of course, but it can be a problem.
The most obvious negative is the cost, and that’s the thing that puts most business owners off. The monthly cost of a phone plan varies a lot and if you shop around, you can make some big savings. However, it will still be quite expensive, even if you go for a relatively cheap plan.
If you want to save money, think about the kind of plan that your employees realistically need.
When you speak to a salesperson, they will always try to sell you a plan with lots of data and all sorts of added extras. But, in most cases, you won’t need those extras and they’ll just push the price up, so think carefully about what you actually need before you start looking at different plans.
Make sure that you shop around and try some of the smaller networks too because they often have better prices. In most cases, you should be able to get a discount for a business plan because you are taking out lots of contracts at the same time. You can find some great tips for finding the best plan if you visit https://www.businessnewsdaily.com/.
Don’t forget about the cost of upgrades too because phone technology moves fast. Most people upgrade their phones every two years or so, and you should do the same.
If your employees are using outdated phones that are slow and can’t support the most up to date software, you will soon run into productivity issues. So, when you are making your calculations, make sure to account for the fact that you will need to replace phones every two or three years.
The Bottom Line: Advantages and Disadvantages of Phone Contribution By a Company
When it comes down to it, you need to consider your own business needs and whether you think that the negatives outweigh the positives. So many people write off the idea because of the cost, but even though it can be expensive, it could be worth it because it makes your employees more productive and improves customer service, both of which increase revenue to your business.
As you can see, there are many advantages and disadvantages of phone supplying in a company.
This post asked the question, “Should employers provide smartphones?” and revealed four advantages and three disadvantages.
Readers, please share so entrepreneurs discover the advantages and disadvantages of phone contribution in a firm.
I look forward to your views in the comments section. What do you believe are the advantages and disadvantages of phone provision by an employer?